Shipping policy
Shipping Policy
We currently ship throughout New Zealand.
Shipping Rates
- Standard Shipping: $10
- Free Shipping on orders over $99
Processing & Delivery
Orders are typically processed within 1–3 business days. Once dispatched, delivery generally takes 3–5 business days, depending on your location.
Incorrect Addresses
Please ensure your shipping details are correct when placing your order. Additional shipping charges may apply if an order needs to be resent due to incorrect address information.
Damaged or Lost Parcels
If your order arrives damaged or has not arrived within a reasonable timeframe, please contact us as soon as possible and we will work with the courier to resolve the issue.
For any shipping enquiries, please contact us at hello@emerylane.co.nz